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Shipping & Returns
Delivery for the hand-embroidered items is within 2 weeks of payment clearing. For the machine embroidered items it is within 3 working days. Items are posted via Royal Mail, first class 'signed for', or international tracked. International orders generally take 5-10 days in shipping (not 100% guaranteed, depending on customs etc!) and UK takes 1-3 working days. Shipping costs are calculated on checkout. All customers are responsible for any customs charges that may be incurred and understand customs may cause a delay to delivery in some instances.
Any items that do not arrive in the post please report to me so I can track. If the item is irretrievably lost in the post I will issue a replacement, subject to the same 14 days manufacture prior to dispatch.
If the front of the item is damaged on receipt then I will ask you to photograph the damage and send to me, then return the item to me so I can issue a replacement (subject to the same 14 days manufacture prior to dispatch).
If there is an error on the item details that was not on the digital proof that you signed off - i.e. the wrong map, wrong date or wrong initials then I will issue a replacement. If the error was on the digital proof that was subsequently signed off by you then the responsibility is yours and you are obliged to complete the transaction.